Warranty

Warranty

Last updated: 3 September 2026

Every garden tool sold by SwiftCut Tools (FLOFUM, S.L.) is built to last and backed by both your statutory rights and, on many products, an additional commercial warranty. This page explains what’s covered and how to make a claim.

3-year legal guaranteeStatutory guarantee of conformity on all products, as required by EU and Spanish consumer law.
Extended commercial warrantySelected tools carry an additional manufacturer warranty, shown on the product page.

1. Legal guarantee of conformity

Under EU Directive 2019/771 and Spanish consumer law, all products benefit from a legal guarantee of conformity of 3 years from delivery. If a product does not conform to the contract — for example, it is faulty, does not match its description, or does not perform as expected — you are entitled to have it repaired or replaced free of charge, or to a price reduction or refund where repair or replacement is not possible.

2. Commercial warranty

Where indicated on the product page, certain tools come with an additional commercial (manufacturer) warranty that runs alongside your statutory rights and never replaces them. The commercial warranty covers manufacturing defects in materials and workmanship under normal domestic garden use.

3. What is covered

  • Defects in materials or workmanship present at the time of delivery.
  • Failure of the product to function as described under normal, intended use.
  • Faults that appear within the guarantee period through no fault of the user.

4. What is not covered

  • Normal wear and tear, including blade dulling, and consumable parts.
  • Damage caused by misuse, accident, neglect, or failure to follow care instructions.
  • Damage from unauthorised repairs or modifications.
  • Use beyond the product’s intended domestic garden purpose (e.g. commercial or industrial use, unless stated).
  • Cosmetic marks that do not affect function.

5. How to make a warranty claim

  1. Email support@swiftcut-tools.com with your order number, the product name, a description of the fault and, where possible, photos or a short video.
  2. Our team will assess the claim and confirm the next steps — usually a repair, replacement, or refund.
  3. If we ask you to return the item, we’ll cover the return shipping cost for a valid warranty claim.

Please keep your order confirmation as proof of purchase; it is all you need to make a claim.

6. Your statutory rights

This warranty is offered in addition to, and does not affect, your statutory rights as a consumer. For faulty or non-conforming goods you may also refer to our Returns & Refunds policy and our Terms & Conditions.

7. Contact

FLOFUM, S.L. (SwiftCut Tools), Calle Parcerisa 13, Local 1, 08014 Barcelona, Spain. Email support@swiftcut-tools.com · Phone +34 931 60 42 87.

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