Shipping
Shipping Policy
Last updated: 3 September 2026
This policy explains how and where SwiftCut Tools (FLOFUM, S.L.) ships orders, expected delivery times and costs. All the figures below are examples — replace them with your actual rates and carriers.
1. Where we ship
We ship to addresses within Spain and across the European Union. If your country is not available at checkout, we do not currently ship there.
2. Processing time
Orders are processed within 1–2 business days of confirmation. Orders placed on weekends or public holidays are processed the next business day. You will receive a shipping confirmation with tracking once your order is dispatched.
3. Delivery times and costs
| Destination | Estimated delivery | Cost |
|---|---|---|
| Spain (mainland) | 2–4 business days | €3.95 — free over €49 |
| Balearic Islands | 3–6 business days | €6.95 |
| EU (Western Europe) | 4–7 business days | €7.95 — free over €79 |
| EU (Eastern Europe) | 5–9 business days | €9.95 |
Delivery times are estimates from the date of dispatch and are not guaranteed. Canary Islands, Ceuta and Melilla may involve customs procedures and different rates.
4. Carriers
Orders are shipped via our logistics partners Correos, SEUR, GLS and DHL. The carrier for your order is shown in your shipping confirmation.
5. Cash on delivery (COD)
Where cash on delivery is selected at checkout, you pay the courier in cash for the full order amount at the moment your parcel is delivered. Please have the exact amount ready, as couriers may not be able to give change. If a cash-on-delivery parcel is refused or cannot be paid for on delivery, it will be returned to us and the order cancelled.
6. Tracking your order
Once dispatched, you will receive a tracking number by email. You can also track your order at any time on our Track Your Order page.
7. Delivery issues
If your order has not arrived within the estimated timeframe, please check the tracking link first, then contact us at support@swiftcut-tools.com. If a package is returned to us because it could not be delivered (e.g. incorrect address or unclaimed), we will contact you to arrange redelivery, which may incur an additional shipping charge.
8. Damaged or lost parcels
If your order arrives damaged, please contact us within a reasonable time with photos so we can arrange a replacement or refund. Risk of loss passes to you on delivery; where a parcel is confirmed lost in transit, we will resolve it with the carrier at no cost to you.
9. Customs and taxes
For shipments within the EU, no additional customs duties apply. For any territory outside the EU customs union, the recipient may be responsible for import duties or taxes.